Privacy Policy

Privacy Policy

This Privacy Policy explains how Print Craft handles personal data when you use signmint.online, submit print inquiries, upload files, or place orders for photo and art printing services.

Data collected only as described in this policy
Your rights and options are detailed below
Questions handled via our contact channel
Privacy Office

Contact Information

Privacy email
Telephone
+65 8103 5982
Mailing address
47, Malan Rd, Singapore, SG
Privacy contact

How We Use Data

We use personal data to respond to inquiries, review uploaded files for resolution and crop issues within the agreed pre-flight scope, prepare quotes, manage test print review and final approval steps, produce and deliver printed items, process payments, provide status updates, maintain records, improve website reliability, and comply with legal obligations. We do not use customer content to verify spelling, names, dates, legal wording, or factual accuracy beyond the scope expressly agreed for file review.

Processing is limited to operational, administrative, and legal needs.

Service Providers

We may share personal data with payment processors, delivery or logistics providers, website hosting and technical support providers, and other operational partners that help us run the website and fulfill orders. These parties are expected to use the data only for the services they provide to us and to handle it with appropriate confidentiality.

Service providers receive only the information needed to perform their functions.

Legal Disclosure

We may disclose personal data where required to comply with law, court orders, lawful requests from public authorities, or to protect our rights, users, or business operations. We may also share information when necessary to establish, exercise, or defend legal claims.

Legal disclosures are limited to the extent necessary.
User Rights

Your Rights

Subject to legal limits, users may request access to their personal data, ask for correction of inaccurate information, or object to certain processing. Where deletion or restriction is requested, we will assess the request against our operational and legal obligations.

Available rights depend on the nature of the data and applicable law.
Requests

How to Make a Request

To protect privacy, we may ask for information needed to verify a request before acting on it. If a request cannot be fully satisfied, we will explain the reason in general terms.

Requests are handled after we confirm identity and scope.
Data Retention

Data Retention

We retain personal data for the period needed to manage inquiries, complete orders, maintain business records, resolve disputes, and meet legal or accounting obligations. When data is no longer required, we delete it or anonymize it where practicable.

We keep data only for as long as it is needed for the relevant purpose.
Policy Updates

Policy Changes

If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.

We review this policy when our practices or legal obligations change.
01

Data We Collect

We may collect contact details, order and inquiry information, uploaded image files, file specifications, consultation notes, payment-related records, delivery or collection details, and technical data such as device, browser, and usage information. For print-related requests, we may also process content contained in customer files to carry out the requested service.

The categories of data collected depend on how users interact with our services.
02

How We Collect Data

We receive data directly when users submit an inquiry, upload files, request a quote, approve a test print, place an order, or communicate with us by email or contact form. We also collect certain technical information automatically when the website is used, and we may receive limited information from payment or delivery-related service providers where needed to complete an order.

Information comes from users, their devices, and service-related communications.
03

Types of Cookies

Cookies may include strictly necessary cookies for core site functions, preference cookies to remember basic settings, and analytics or performance cookies that help us understand how the site is used. Where cookies are not essential, their use is limited to the purposes described in this policy.

We use only standard cookie categories needed for site operation and measurement.
04

Cookie Controls

Users may manage cookies through their browser controls and, where available, through any on-site preference tools. Disabling some cookies may affect site functions such as form handling, session continuity, or basic performance measurement.

Browser settings can usually be used to limit or remove cookies.